20% off Holiday cards & address labels with code HC2021 • Free ground shipping on orders over $35

ANSWERS TO YOUR QUESTIONS

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
Orders are shipped via Fedex, UPS or USPS. Once shipped, most orders take 2-5 business days to arrive. Expedited shipping (referring to the package travel time only) is available on all stationery products. Rush production is available for all tabletop items and clipboards upon request - $16 rush fee for 2-3 days production time on up to 4 items. This is in addition to shipping cost for orders under $35.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Most of our items are made to order and ship within 4-8 business days. Add shipping transit time of 2-5 days. Production times are subject to change during our busy times.
DO YOU SHIP INTERNATIONALLY?
We currently only ship our products within the continental U.S.
CAN I CHANGE MY DELIVERY ADDRESS?
If you just placed your order, please email us at info@kellyhughes.com with your order number and new shipping address. It is more challenging to make changes once your order is in process, however we will do our best to make the address change.

Product Information

HOW DO I CARE FOR MY TABLETOP ITEMS?
Our placemats are sealed with a heavy laminate and should be wiped clean. Do not put placemats in the dishwasher.
Our plates, bowls and platters are dishwasher safe, microwave safe, and oven safe for up to 60 minutes at 275˚. We recommend to hand wash and dry these items when possible to ensure the colors stay vibrant for the life of the product. Never use harsh or abrasive cleaners, steel wool or scouring pads. Do not use serrated knives or other sharp utensils, as they can scratch the surface. Do not use detergents with chlorine bleach or bleaching agents.
Lucite Serving Trays should be wiped clean. Do not put trays in the dishwasher.
ARE YOUR TABLETOP ITEMS BREAKABLE?
Our tabletop items - plates, bowls, mugs and platters - are made from a heavy duty composite material that is very durable. This makes them great for use by children and for outdoor dining!
DO YOU OFFER GIFT WRAPPING?
All of our products ship directly from our factory. While we are unable to offer gift wrapping, we can include a gift message which you can enter at checkout. Our orders will never include any pricing on the packing slips.

Orders and Returns

DO YOU ACCEPT RETURNS?
Our products are made to order. Due to the personalized nature, we are unable to accept returns. If you received an item that is incorrect, we will replace that item at our expense. Please notify us within 15 days of receipt. If you receive an item that is damaged, please notify us within 15 days of receipt and send a photo of product and packaging to info@kellyhughes.com.
WHERE CAN I SEE YOUR PRODUCTS IN PERSON?
Visit our STORE LOCATOR page for a full list of retailers who carry our line. If you are interested in a specific product, it would be recommended to contact the store to see if they carry that product.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUESTIONS?
For the fastest response, please email us at info@kellyhughes.com. We can be reached by phone at (866) 748-8805.
CAN I CHANGE OR CANCEL MY ORDER?
All of our products are made to order. If you have changes to your order after it is placed, we will do our best to make those changes. This may result in delayed production time. Once your order has been sent to production, we are unable to make any changes. Due to the way we process incoming orders, we are unable combine orders or add products to your order. Please place a second order with any additional items.
HOW DO I REDEEM A PROMOTIONAL CODE?
Once you have added your items to your card and proceed to the checkout page, you will reach the checkout page. Enter your promotional code in the box labeled “PROMO CODE”.
I MISSED THE SALE. CAN YOU APPLY THE CODE TO MY RECENT ORDER?
Unfortunately, sales and promotions are not applicable towards previously placed orders. Our promotions are programmed in advance and designated for specific dates. If you are interested in future sales and promotions, please make sure to sign up for our newsletter and follow us on social media.
BACK TO TOP