We ship Ground Delivery via Fedex, UPS and USPS. Due to the oversize nature of some of our products, we do not offer expedited shipping. We do offer rush production on most items for an additional charge. If you need to receive your order by a specific date, please email info@kellyhughes.com to inquire about current production time.
Our production time for stationery items is 4-6 business days. All other items have a production time of 6-8 business days. Once your order ships, you will receive a tracking number via email. Shipping time is an additional 2-5 days, depending on your location.
Once you submit your order, it will be accepted by our system and sent to production. If you have changes or wish to cancel your order, please contact us as soon as possible. If the order is not already in production, we can typically make changes.
Our products are made to order. Due to the personalized nature, we are unable to accept returns. If you received an item that is incorrect, we will replace that item at our expense. Please notify us within 15 days of receipt. If you receive an item that is damaged, please notify us within 15 days of receipt and send a photo of product and packaging to info@kellyhughes.com.
